Page 217 - The Customs Department Annual Report 2018

Presently, international business operators have to communicate with many government

agencies for importing, exporting, certifcate/ license re uesting and have to communicate within
the business sector, e.g. logistics service providers, ship companies, airlines, insurance companies
etc. Some of these government agencies and private companies are still operating based on hard

copy documents, causing delay and duplication of data/document making and submission, taking
several days to complete the whole process, and ending up with high cost in documentation,

personnel expenses, travel and communication, as well as expenses on inventory system. With
this advantage and combined the lack of information integration, many businesses are suffering
high cost and are unable to compete with foreign business operators.

The above-mentioned facts are in line with the United Nation’s recommendation on the

development of Single Window as well as ASEAN agreement on the development of ASEAN Single
Window, which have mentioned cases of international trade in many countries, in which
international trade and logistics agencies are required to prepare and submit many sets of data

and documents to several government agencies responsible for monitoring and controlling
imports, exports and logistics and have to comply with requirements and demands of each agency;

most of the time, due to different systems and requirements set by the agencies, most requests
and attachments sent for approval face diffculties and delays, resulting in fnancial losses for both
public and private sectors, standing as a key obstacle for sustainable long-term development of

effcient and effective international trade.

The arrival of Single Window system would address those issues in long term, facilitating
business operators with one single data submission into the system. The system would then analyze
and automatically send the information to related agencies, allowing better cooperation and

information integration between public and private work system, contributing to mutual beneft for
all parties in international trade. The system would also increase effciency and effective of the

government’s monitoring and control and reduce public and private expenses by facilitating
information access, serving as tool for trade facilitation, reducing obstacles and beneft every party
in the international trade society.

The procurement of computer hardware and software to replace the main system of

National Single Window (NSW) was successfully completed on 24 September 2018. The new
system is expected to be able to support future increase of data exchange and provide continuous
services, with targeted decrease in unplanned service disruption at the minimum of 7.5 hours per

year in comparison to the old system.

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