Page 190 - The Customs Department Annual Report 2018

Virtuous Virtuous Practices KPI
Identities for Virtuous Practices

1) Be punctual; do not expend official - 80% of officers clock in before or
time for interests of oneself or at official starting time, and clock
others off on or after official dismissal time.

2) Cooperate in completing assigned - 80% of officers participate in
1. Accountability tasks successfully according to activities in which the agency seeks

the standards. cooperation.

3) Perform their responsibilities in - 80% of tasks assigned to officers are
transparent, fair, and accountable accountable in every stage.
manners

1) Perform their responsibilities with - Corruption Perceptions Index: CPI)
integrity; do not wrongfully seek is 80% or above.
benefits
2. Integrity
2) Perform their responsibilities - 80% of officers are informed about
without conflict of interests conflict of interests and can distinguish
personal from common interests.

1) Provide services expeditiously, - 80 % of clients are satisfied with
willingly, and indiscriminately the overall service.

3. Service mind 2) Speak politely, and appear

approachable and presentable
towards clients

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