Page 188 - รายงานประจำปี 2568 กรมศุลกากร

Weight
Performance Indicators (%) Performance Results Score

5. Percentage of approval of 10 The Customs Department completed 100
export duty compensation approvals in accordance with the
under the Export Goods Duty announced Service Level Agreement
Compensation Act, B.E. 2524 (SLA) at 99.94 percent, with 99.91 percent
completed earlier than the specified SLA
(1981) completed within the timeframe.
timeframe announced by the
Customs Department

6. Value of seizures of policy- 10 The value of seized policy-controlled 100
controlled goods arising from goods from customs offenses amounted
customs offenses to THB 845.63 million.

Component 2: Operational Capacity Assessment (Potential Base) (30%)

7. Assessment score of agency 10 The Customs Department received a PMQA 96.43
status under the Public Sector 4.0 score of 460.01 points for FY 2025.
Management Quality Award 4.0
(PMQA 4.0)

8. Level of Digital Government 5 The Customs Department achieved Level 5 100
Readiness of Thai government in 3 Pillars and Level 4 in 4 Pillars (a total
agencies of 7 Pillars and 1 output recorded in the
e-SAR system) for FY 2025.

9. Digital Government Readiness 5 The Customs Department achieved 100
Score of Thai government a digital government readiness score of
agencies 91.38 points for FY 2025.

10. EIT Public score 5 The Customs Department achieved an EIT 100
Public score of 93.96 points for FY 2025.

11. EIT Survey score 5 The Customs Department achieved an EIT 0
Survey score of 77.40 points for FY 2025.

Total Score 94.64

Note:
The evaluation results are subject to further verification by the Office of the Public Sector Development
Commission (OPDC) and other relevant agencies.

186 The Customs Department ANNUAL REPORT 2025