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Strategy/Objective / Method for Responsible
Indicators Development Plans/ Projects/ Operations Unit Remarks

Strategy 5: 5.1 Enhance 5.1.1 A Development of digital and Human Additional
Develop personnel competencies technological skills to support Resource project under
competencies, and capabilities digital transformation. Management 5-Year Plan
innovation, and of Customs Division (FY 2024–2030)
organizational personnel to 5.1.2 Performance enhancement Human Ongoing
management for improve program for Customs personnel. Resource project under
digital transformation. organizational Management 5-Year Plan
performance. Division (FY 2023–2030)
Objective: Human
Ongoing
To cultivate personnel 5.1.3 A Development of operational Resource project under
competencies for Customs
with expertise, officers (The Soft Skills for Management 5-Year Plan
integrity, and Customs). Division (FY 2023–2030)
good quality of life,
and to strengthen 5.2 Promote an 5.2.1 “Customs Integrity” Program. Human Ongoing
the organization’s organizational Resource project under
capability to drive the culture guided Management 5-Year Plan
Customs Department by integrity Division (FY 2023–2030)
toward achieving its and good 5.2.2 “Cultivating Ethical Awareness Enforcement Ongoing
strategic goals. governance. and Good Governance for Division project under
Preventing Corruption and 5-Year Plan
Indicators: Misconduct in the Public (FY 2023–2030)
1. Annual employee Sector” Program.
satisfaction with 5.3 Strengthen 5.3.1 “We Love Customs” Program. Human Ongoing
human resource employee Resource project under
management not engagement and Management 5-Year Plan
lower than 80%. organizational Division (FY 2023–2030)
2. At least 80% of commitment.
complaints received
through official 5.4 Promote an 5.4.1 “Innovation We Can” Initiative. Customs Ongoing
channels are organizational Innovation project under
resolved annually. environment Working 5-Year Plan
3. At least one that supports Committee (FY 2023–2030)
innovation is innovation
implemented in and digital
customs operations transformation.
each fiscal year.

The Customs Department ANNUAL REPORT 2025 177