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For more information please contact. :
Customs Care Center at Tel. 1164
The Customs Department, 1, Suntorn Kosa Road, Klong Toey, Bangkok, 10110 Tel. +66-2667-6000, +66-2667-7000
Call Center : 1164

Postal import procedure

Definition

The importation of shipments and parcels into Thailand can be divided into two type

  • Importation by post mostly operated by Thailand Post Co., Ltd. There are five types of importation by post: 1) By air 2) By road and sea 3) EMS 4) Registered Post 5) Normal Post
  • Importation by Express Consignment Operators: Operated by Express Consignment Operators such as Fed Ex, UPS, DHL and TNT.

Guidelines for FTA Treatments

Importation by Post

The Customs procedure for goods arriving in Thailand by post
The goods arriving in Thailand by post are classified into three types:
    Category 1 Goods exempted from duty, which is goods imported by post and has Custom value, including freight and insurance charges, of no more than 1,500 baht or samples with no commercial value, which will be used for exhibition only and are not prohibited or restricted goods. For this category of goods, they will be handed over to Thailand Co., Ltd. to distribute to recipients.

    Category 2 Goods liable for duty, which are goods imported by international post. This type of goods is sent from a sender/consignor to a recipient/consignee at the same time, with its FOB value not exceeding 40,000 baht, regardless of its number of packages. The goods under this category must not be prohibited or restricted goods, or goods requiring sample analysis before release. For this type of goods, Customs officers calculate its Customs value as well as duty and taxes before handing it to Thailand Post Co., Ltd., which is responsible for distributing the goods to the recipient and collecting duty and taxes on behalf of the Thai Customs Department. In this case, the recipient will receive a notification instructing how and where to collect the goods and pay for such duty and taxes. 
    The recipients/consignees wishing to object to Customs valuation or request duty and tax exemption are required to follow the steps below: 
    1. The consignee complete and submit Request Form (available at post offices and www.postalcustoms.com) along with the notification and relevant documents such as evidences for purchase and receipts to the designated post office. Duty and tax payment is not required at this stage.
    2. The post office hands over the parcel and all documents received to Customs
    3. Customs Service Division responsible for post informs the result of consideration to the relevant post office so that it could inform the consignee accordingly. The consignee may decide on one of the following options:
      • Be informed of the result by Thailand Post and pick up the goods at the post office indicated in the notification
      • Request to be informed of the result and pick up the goods at Parcel Screening and Examination Sub-division, Postal Customs Service Division, EMS Centre Building, Soi Chang Wattana 5, Chaengwattana Road, Laksi, Bangkok

    Category 3
     Other goods not classified under Category 1 and Category 2. This type of goods is handed over to be stored at Thailand Post Co., Ltd. or Customs Bureau/Customs House, depending on each case. The consignee will receive a notification instructing him/her to pick up the goods/make payment for duty and taxes ณ Postal Customs Service Division or a designated Customs Bureau/Customs House
    Customs Formalities for the goods under Category 3 can be classified into 2 types:
    1. Goods whose FOB value is above 40,000 baht: The consignee has to prepare and submit import declaration electronically to the Thai Customs Electronic System. The goods, regardless of its total number of packages, which are sent from a sender to a recipient or arrive at the same time, and have total FOB value exceeding 40,000 baht, require import declaration submission
    2. Goods whose FOB value is less than 40,000 baht: The consignee is not required to prepare and submit import declaration electronically. Customs will calculate Customs value as well as duty and taxes at the same Customs office.
Documents required for collecting the goods
  1. Pick up by the consignee:
    1. The notification letter
    2. A national identification card, an official card issued the Thai government, or passport (for foreign consignees) of the consignee whose name is indicated in the notification letter
  2. Authorise others to pick up the goods:
    1. The notification letter with the details of authorization and the signatures of both the consignee and the authorised person at the back of the notification letter
    2. A photocopy of the consignee’s identification card with his/her signature certifying true copy
    3. A photocopy of the authorised person’s identication card with his/her signature certifying true copy
  3. The consignee is a juristic person such as a company and a limited partnership
    1. The notification letter with the signature of the authorised person of the company and the company stamp at the back of the notification letter
    2. A photocopy of the company owner/manager’s identification card or that of the authorised person with his/her signature certifying true copy
    3. A photocopy of the company registration certificate certified true copy with a company stamp
    4. A photocopy of the Attorney's ID Card with his/her signature certifying true copy
    Remarks: The Attorney may not authorise others to collect the goods on behalf of himself/herself or the consignee.
The Attorney may not authorise others to collect the goods on behalf of himself/herself or the consignee.
  1. Food and Drug Administration Station (Tel. 02 575 1008)
  2. Plant Quarantine Station (Tel. 02 575 1014-5)
  3. International Post Section, Lak Si (Tel. 02 984 7317)
  4. International Post Section, Bangkok (Tel. 02 215 3696)
For queries regarding collecting the goods, please contact:
Director of Postal Customs Service Division (Tel. 02 575 1009 Fax 02 575 1011)
Deputy-Director of Parcel Screening and Examination Sub-division (Tel. 02 575 1007, Fax 02 575 1012)
Deputy-Director of Postal Customs Service Sub-division (Tel. 02 575 1006 Fax 02 575 1013)
Office hours: Monday - Friday 08.30 -16.30 น. (except public holidays)

For more information, please contact:
Postal Customs Service Division, Bangkok Customs House, the Customs Department
111 Soi Chang Wattana 5, Chaengwattana Road, Laksi , Bangkok 10020
Tel. 02 575 1002-3 Fax 02 575 1011

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